RETAIL OPERATIONAL EXCELLENCE & MARKET EXPANSION

We specialize in driving market entry, expansion, and retail operational excellence through strategic planning and performance-focused execution.

 

 

 

 

 

 

 

 

OUR SERVICE

Retail Operations Optimization

  • Standardize end-to-end retail processes from inventory to customer service.

  • Leverage technology to improve operational efficiency and reduce manual workloads.

Customer Experience & Space Optimization

  • Design seamless customer journeys to elevate in-store experiences.

  • Optimize store layouts and visual merchandising to maximize sales.

  • Use customer data to personalize services and improve conversion rates.

Retail Team Development & Training

  • Build structured recruitment, training, and development systems.

  • Design career progression paths from frontline staff to management.

  • Strengthen operational skills, customer service, and sales performance.

  • Standardize end-to-end retail processes from inventory to customer service.

  • Leverage technology to improve operational efficiency and reduce manual workloads.

Customer Experience & Space Optimization

  • Design seamless customer journeys to elevate in-store experiences.

  • Optimize store layouts and visual merchandising to maximize sales.

  • Use customer data to personalize services and improve conversion rates.

Retail Team Development & Training

  • Build structured recruitment, training, and development systems.

  • Design career progression paths from frontline staff to management.

  • Strengthen operational skills, customer service, and sales performance.

 

PROVEN IMPACT

  • Successfully introduced Korean beauty brands Banila Co, Apieu, and AHC into the Vietnamese market at the early stages of the K-beauty trend, playing a key role in shaping consumer preferences and driving market demand.

  • Establish LUSH Vietnam to become the top-performing global partner in its first year, achieving 100% of monthly sales targets and enabling rapid multi-store expansion.

  • Navigated Clinique through the COVID-19 pandemic with a 110% sales target achievement—while maintaining profitability.

  • Launched Riverside Palace Convention Center’s banquet operations in just three weeks, setting a new industry benchmark.

  • Pioneered Vietnam’s first wedding and convention consultancy, delivering a fully operational project within its inaugural year.

 

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